Expert Auto Service You Can Trust

Randi Sullivan

7 months ago

Always the BEST! could not be happier with the service from the auto shop. we started with Jerry way back when in the 80's when he had his little garage by chilis on the service road of cenbtral & park. Growing into the huge garage he has now is no surprise. he has the best staff, is honest, does quality work & treats his customers well.

Rick Begley

7 months ago

My first time having my vehicle brought into this shop. Having over 35 years experience in a dealership service department. I was more than satisfied the way this shop handled my concern. Unfortunately they were unable to repair my concern because the nature of the problem ( rodent under the hood) they spent over a week trying to identify the concern. Cat was very up front and said they would continue to look for the problem. I decided because the nature of the concern it was probably be best to take to dealer that has better resources to identify the problem. Cat was very apologetic and didn’t even charge me anything! I’m sure he internally took care of his tech for time he had in it. ( I hope so) so in my future auto repairs I have found a place with good and honest people .

Jaclyn West

8 months ago

I got bids from several shops including the auto shop and they came in at the best rate. Cat and Tom were both very responsive and accessible. I requested OEM parts after my initial estimate and they were able to the job for the same labor amount just increased the price for parts. They also had loaners available. Fast service, my car was in the shop for a day and I was on my way. They saved the old parts for me on request. Overall would recommend these guys. Also really liked all the credentials and awards they had won which you can see upon visiting their location. I got a purge valve and evaporative canister replaced and they came in about 400 lower than anywhere else I got an estimate from. Thanks Auto Shop!

Oscar Garza

7 months ago

First off I want to start by saying thank you Tom for making my auto repairs experience great. So without making this a long thank you I will just point out that offering a loaner while my repairs were being done was a nice touch, drop off and pick up after hours was also a great accommodation, great employees and a nice warranty was a major plus. Once again thank you. I hope this helps with anyone looking to get repairs or even preventative maintenance done. Ask for Tom at Auto Shop Plano.

Susan Lee

7 months ago

I’m always leery of auto shops And this was my first time in there. I can tell you it won’t be my last! The service was so fast, I got a free loaner, you get a $25 referral discount, Tom my service guy was awesome. He was friendly, he was knowledgeable, and going into the store. I felt like I was going into somebody’s home. All of them were super nice. ! If you need your car repaired, go here!!!!

Carl Patrick

7 months ago

The Auto Shop in Plano send me a message to review my service need. I needed a normal oil change and filter. I used their app made my appointment fitted to my time and day needs. Got confirmed, it took 3 minutes. Took the car, they know it and me, say to staff and they did an exam and my service. I had a coffee till the explained that I had an issue they gave me an estimate and away I went. I really enjoy the auto shop. Been using them for three years on both cars. They have good sales and mail me a monthly notice on paper so I can schedule any time that month. Good jobs very nice.

vraj vaniyawala

3 months ago

Got my oil and oil filter changed and couldn’t be happier. The service was quick, honest, and professional. They explained everything clearly and made the whole process easy. My car feels smoother already.

Desiree Lewis

4 months ago

Honestly the best experience I've ever had at a shop. My engine blew on my way to work. Frankie and the rest of the fellas made my terrible day less terrible. I was able to take a loaner to get my work equipment while they diagnosed my car. Once it was discovered that the issue my car had was an open recall, they helped me get a reasonable tow to the dealership. And the cherry on top was they were able to drive me back home. I will always be grateful for these guys and will definitely be back any time I need work done. I'd give this business 100 stars if I could.

v2112

7 months ago

The guys at The Auto Shop are true automotive professionals. They took excellent care of my vehicle, diagnosed my issue quickly and fixed it timely. Communication was excellent. They even gave me a ride to my job and also came to pick me up when my ride was ready. The cleanliness of the shop is immaculate having ample coffee, TV, and comfortable seating and very spacious also. I will definitely use their services again.

kawaii wolf

5 months ago

I had just gotten off from a shift at a place I don’t usually work at, an hour away from home. A curb took out the entire front of my car and these gentleman were AMAZING. They comforted me and made me feel less stressed, they also did a temporary fix on my car to make sure I got home safe FREE OF CHARGE! They were absolutely awesome I’m so happy I ended up at this shop, HIGHLY RECOMMEND.